Quantifying Impact: Navigating Business Performance Metrics

When it comes to metrics, less is more.

Our host, Melissa Howatson, is joined by Craig Schiff, Founder and CEO of BPM Partners. A pioneer in Business Performance Management, Craig helped create and define the field as it evolved from generic business intelligence and analytic applications into BPM.

In this episode, we unpack the crucial components — dashboards, scorecards, KPIs, and metrics — that drive business performance management and strategic business success. We discuss the mismatch between technological progress and the slow evolution of organizational processes and culture in performance management. This conversation is filled with practical advice on navigating the complexities of business performance metrics and creating synergy between strategy and execution. 

Discussed in This Episode: 

• The challenges of today’s performance management and business metrics.
• How the Office of Finance can take the lead when it comes to performance culture within the business.
• Differences between dashboards, scorecards, KPIs, and metrics.
• Common pitfalls companies face, from static approaches to KPI development to internal political resistance that hinders strategic execution. 
• How to align business strategies with performance measures and foster a productive and enjoyable work culture.

Resources:

• Why What-If Scenario Analysis Is Critical for Driving Decision-Making
• 5 Ways To Adapt Your Financial and Operational Planning for Today’s Volatile Business Environment
• How To Build a KPI Dashboard That Delivers Insights and Drives Results
• Navigating Financial Planning in the SaaS Industry | 1.0 CPE/CPD
• The Pulse of Performance Management 2023 (BPM Partners)
• Crossing the Chasm by Geoffrey Moore